![]() ![]() But I cant choose CS6, as seen in the Screenshot below. Perhaps this will be resolved and I shall update this thread. All Tutorials say to install CS6 for that, via the 'earlier Versions' Function in CC. I was on hold for 60 minutes and had to quit to go and do a task. The pleasant lady in sales said she would transfer me to phone technical support. But as I was about to relay that information to the support person, he ended the chat session! The lady in sales said that Encore is definitely included in Creative Cloud. I called them and asked the support guy to wait on the chat session until I had an answer. However, the support person told me I needed to contact sales. Well, I was having the chat on my laptop (running XP) and I guess the support person was also on XP so the case was proved! I think it would be better if Adobe showed the application (possibly greyed out) with a note that it cannot be installed on the PC that is viewing the page. If you view the same page under Windows 7 it does show Premiere Pro. ![]() If you view the page with XP (for example), it does not show Premier Pro because Premiere Pro works only on a 64 bit OS. Now on that page, Adobe has done something clever and stupid. To prove the point, the support person pointed me to this page: The support person told me emphatically that Encore is not part of Creative Cloud and can be obtained only by buying Premiere Pro and not from the Creative Cloud subscription. I spent 30 minutes on a chat session with Adobe support. Illustrator, Photoshop, and Premiere Pro all work fine. ![]() I have found that waiting or rebooting the PC does not fix the problem. It appears this is a common problem, but there does not seem to be a common solution. "Congratulations! You have successfully connected to Adobe License Management Server." I had previously got the problem identified here:įollowing the recommendations fixed the problem, but still Encore has the same issue. Please relaunch the application and provide a valid serial number." "Adobe Encore CS6 cannot run in trial mode. The first time I try to run Encore, I get the two screens shown in that thread and repeated here: Selecting a region changes the language and/or content on am running Windows 7 on a new Dell Vostro, have a subscription to Creative Cloud, have never installed a trial version of the software, and recently installed Premier Pro. Adobe will use commercially reasonable efforts to address security issues in EOL products through the warranty or support period, whichever is later.In its sole discretion, Adobe may engage research and development teams on critical cases only and on a limited basis for problem identification.Based on the customer input, Adobe will determine the degree of impact and exposure and the consequent activities. Adobe may, in its sole discretion, develop new hot fixes for problems of high technical impact or business exposure for customers.Adobe Customer Care will direct customers to existing fixes, patches, or workarounds applicable to the reported case.No enhancements will be made to the product or service to support new or updated versions of the platforms or operating systems on which the product runs or to which it connects.No new enhancements will be made to the product or service.During the timeframe between when the EOL notification is made and the actual termination of support, the product will be supported as follows:.Adobe will use commercially reasonable effort to provide a 12-months' notice of the affected product's end-of-sale date and/or the last day when the affected product can be ordered.Adobe will use commercially reasonable effort to provide at least 12-months' notice before the termination of support.Adobe reserves the right to discontinue a product by terminating support for such product, at any time. ![]()
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